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Privacy Notice
 

Last updated: 25 March 2026

Who we are

Starlight Vets provides mobile veterinary services, including home visits and at-home pet euthanasia.

For the purposes of UK data protection law, Starlight Vets is the data controller of the personal information you provide to us.

If you have any questions about this Privacy Notice or how your information is used, please contact:

Starlight Vets
Email: daisy@starlightvets.co.uk
Phone: 07999617276

What personal information we collect

We may collect and use the following information:

  • Your name

  • Your phone number and email address

  • Your home address, where relevant to arranging or providing a visit

  • Information you provide when contacting us by website form, phone, email, text or social media

  • Information relating to your pet, where relevant to your enquiry, appointment or care

  • Payment and invoicing information where relevant

  • Website usage information, such as cookies or analytics data, if used on this website

How we use your information

We use your information to:

  • Respond to your enquiry

  • Arrange appointments and home visits

  • Provide veterinary services

  • Communicate with you before or after an appointment

  • Prepare invoices and maintain business records

  • Manage and improve our business and website

  • Meet our legal, professional, regulatory and insurance obligations

Our lawful basis for using your information

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Contract – where we need your information to provide a service you have requested

  • Legal obligation – where we are required to keep certain records for legal, tax, regulatory or professional reasons

  • Legitimate interests – where we need to use your information to run our business, respond to enquiries and provide services efficiently

  • Consent – where this is required, for example if you submit a website form or if non-essential website cookies are used

How we collect your information

We may collect your information when you:

  • Contact us through the website

  • Call, text, email or message us

  • Ask about or book our services

  • Provide information relating to your pet’s care

  • Make a payment or request an invoice

  • Use our website

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purposes it was collected, including to meet legal, accounting, insurance, professional and regulatory obligations.

Where we provide veterinary services, relevant records may need to be retained for an appropriate period in line with professional and legal requirements.

If you contact us for advice or to make an enquiry but do not proceed with services, we will not keep your information for longer than necessary.

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Who we may share your information with

We may share your information where necessary with:

  • Payment providers

  • Accountants or bookkeepers

  • Website, email or IT service providers

  • Professional advisers or insurers

  • Regulatory bodies or legal authorities where required

  • Other veterinary professionals where relevant to your pet’s care and where there is an appropriate lawful basis

  • Crematorium staff if making arrangements for your pet.

We do not sell your personal information.

Website enquiries and contact forms

If you contact us using a form on this website, we will use the information you provide to respond to your enquiry and, where appropriate, arrange or provide services.

Please avoid including unnecessary sensitive personal or financial information in website contact forms.

Payments and invoicing

If you use our services, we may need to process your contact details, address and payment or invoicing information in order to:

  • provide our services,

  • issue invoices,

  • keep accounting records, and

  • comply with legal and tax obligations.

We do not store your full card payment details unless handled through a secure third-party payment provider.

Website cookies and analytics

Our website may use cookies or similar technologies to help the site function properly and, where applicable, to understand how visitors use the website.

If non-essential cookies are used, such as analytics or marketing cookies, these should only be used where you have given consent.

You can usually manage cookies through your browser settings.

If your website uses a cookie banner or separate cookie policy, this page can link to that information.

Your rights

Under UK data protection law, you may have rights including:

  • the right to be informed about how your information is used

  • the right to access the personal information we hold about you

  • the right to request correction of inaccurate information

  • the right to request deletion in certain circumstances

  • the right to object to certain uses of your information

  • the right to request restriction of processing in certain circumstances

  • the right to data portability in some cases

If you would like to exercise any of your rights, please contact us using the details above.

Complaints

If you have any concerns about how your personal information is used, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page.

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